RETURN POLICY

At Rosainne, we want you to love every product you purchase. If for any reason you are not completely satisfied with your order, we are happy to offer a return within 30 days of your purchase.

Eligibility for Returns:

• Items must be unused, unopened, and in their original packaging.
• Returns must be initiated within 30 days of the purchase date.
• Proof of purchase (receipt or order confirmation) is required for all returns.

How to Initiate a Return:

1. Contact our customer support team at support@rosainne.com or through our online contact form.
2. Provide your order number and the reason for your return.
3. Our team will provide you with a return authorization and instructions on how to send your item(s) back.

Return Shipping:

• Customers are responsible for return shipping costs unless the product arrived damaged or defective.
• We recommend using a trackable shipping service, as Rosainne is not responsible for items lost in transit.

Refund Process:

• Once we receive your return, we will inspect the item(s) and notify you of the status of your refund.
• Approved refunds will be processed to your original method of payment within 7-10 business days.
• Please note that shipping fees are non-refundable.

Exchanges:

• We offer exchanges for items of the same value if the product arrives damaged, defective, or if you received the wrong item.
• Please contact us within 30 days to arrange an exchange.

Non-Returnable Items:

• Gift cards and final sale items cannot be returned.

If you have any further questions about our return policy, please don’t hesitate to reach out to our customer support team at support@rosainne.com. We are here to help!